What precautions are being taken for COVID-19?
We are now working specifically online so there is no contact with our customers, regrettably. Our inventory is stored in our small facility that requires masks. We recommend washing your product and all textile products upon arrival.
How do I care for the Mexican blanket collections?
-Machine washable, please rinse in nothing but cold water the first couple washes and then later on feel free to use detergent. (This helps to preserve and set the color of your blanket!) But whatever you do, DO NOT PUT YOUR BLANKET IN THE DRYER, this will cause bunching and wrinkling that is almost impossible to smooth out, always hang your blankets to dry!
-Mexican tassel blankets should be washed on cold with like colors and set to air dry or dried on gentle cycle. This helps keep the integrity of the tassels.
-Rugs are 100% wool and therefore require NO HEAT dry clean only. You may also protect the integrity of rug color by applying Scotchgard or some other water and stain repellent. **Be mindful of chemicals in these products.**
Where are your products made?
We have artisan partners in the villages of Tlaxcala, Mexico, San Cristóbal de Las Casas, Chaipas & Oaxaca, Mexico.
How are your products produced?
All of our Textile Collections (both blankets & rugs) are gorgeously crafted on traditional pedal looms. Each piece is individually crafted and therefore unique, no two are exactly alike in design and color.
Our market bags are cooked agave plant. The meat of the fiber is heated and then cut off. What is left is the fiber within the agave plant. This fiber is then either fired to create a darker color or kept natural and woven into spools of fiber thread. From there our fiber bags are created.
Am I supporting the artists who create the products?
Fair wage practices are implemented in all of our collaborations. Our artists run their own businesses; prices & workload are set by them. We are honored to have artists that create our designs with their traditional artisan skills. Each purchase is a collaboration in supporting Petra de Luna as well as our artisan partners. This allows growth to take root in the centuries old art forms as well as economically for our artisan partner's businesses.
What are the blankets made of?
The Tribal Blanket Collection are created from fabric spun with 100% post-consumer recycled materials. These materials contain a blend of cotton, acrylic, and polyester. The fabric is discarded, unused material from clothing and garment manufacturers. They are Mother Earth friendly and a sustainable product.
Our Mexican Tassel blankets are made from 100% organic cotton. Dyed using the centuries old practice of fermentation, and crafted on wooden pedal looms.
All rugs are 100% wool. The process for dying the wool rugs is the same as our Mexican Tassel blankets; fermentation using natural elements from Mother Earth. Different color wool (natural, gray & black) is spun by our artists and dyed to create each color. No dying process is ever the same and therefore color variations do occur.
Can I change or cancel my order?
Orders may be cancelled or changed as long as it has not been shipped. If you haven’t received your shipment confirmation email yet and would like to cancel or change your order, please reach out immediately to email@example.com.
Can I return or exchange my order?
We want you to be completely satisfied with your purchase, and therefore we will gladly accept any unused, unwashed, unaltered blankets in clean condition for a full product refund or exchange within 14 calendar days of the package confirmed delivered to the recipient.
Do you offer wholesale accounts or bulk pricing?
We’re more than happy to help you with your wholesale or bulk ordering needs. Please be aware there is a 4-6 week turnaround for processing wholesale orders. Please email us: firstname.lastname@example.org
How long will it take to receive my order?
Please allow 1-3 business days for your order to be processed and shipped from our tiny San Diego warehouse. Once picked up and scanned by our carrier, domestic orders shipped within the continental United States may take 2-5 business days to arrive. AK, HI, and US territories may take longer.
Please note that due to the current global pandemic, shipping and delivery delays may occur. Please email us at email@example.com with any questions. Thank you for being patient!!
Are your prices listed in US Dollars?
Yes, all prices listed on our website are in US dollars. Petra de Luna Shop reserves the right to change pricing at our discretion and without notice.
Can I return or exchange my international order?
At this time, all international purchases are final sale and cannot be returned or exchanged, so please purchase with confidence.
Where do you ship to?
All over the US & Canada. We are working on international shipping. Due to COVID-19 there are delays & restrictions on international shipping.
Do I have to pay international customs fees, taxes, and/or duties?
Import duties, VAT taxes, and other international shipping fees are not included in the item price or shipping charges at checkout. These charges are the buyer’s responsibility. Please check with your country customs office to determine what these additional costs will be prior to purchasing. Please be sure to enter your phone number and/or email address at checkout. Your local customs office will contact you upon arrival of your package with the given information.